Dedicated employees support on-premises deployment, delivered in 1–2 days

一支数字员工团队，
岗位分工，协同交付

Staff every role with its own AI agent: the account manager handles customers and day-to-day data requests, the sales lead owns sales results, the lead specialist sources lead lists, and dedicated agents connect to internal systems for engineering, after-sales, finance and HR. Outbound and inbound calling serve as channels for every role. Agents hand off to each other automatically, and key actions need the lead's approval.

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Building Materials Co. · Service group (5)
Mr. Wang
@Huahua your AI's opening is too long, several customers hung up before it finished
HuahuaAI
HuahuaGot it, Mr. Wang. I've logged a ticket and passed it to Axiu. I'll reply here as soon as there's a result.
2 hours later
HuahuaAI
HuahuaMr. Wang, Axiu shortened the opening and re-ran yesterday's 3 hung-up calls from their recordings. All customers heard it through. Live after owner approval ✅
Mr. Wang
👍 OK
Product overview

Role-based division, workflow-based collaboration

Each digital employee maps to one role, with its own scripts, tools, channels and permissions. Employees hand off through tickets and stage transitions, and customer context carries through so nothing has to be asked twice.

Group Q&A and daily reportsClosed-loop customer feedbackProduction issue diagnosisOngoing script tuningAfter-sales reshipment & follow-upInvoicing & reconciliation
Ticket #0217Opening too long, customers hang up before it ends
Resolved · 2 hours
  1. Mr. Wang
    Mr. Wang · Building-materials client group
    Customer feedback

    "The opening is too long — customers hang up before it ends"

    Human step
  2. HuahuaAI
    Huahua · Account manager
    Log ticket

    Links the call, logs a ticket, and tells the customer it's with engineering

    On requestMr. Wang @Huahua
  3. AxiuAI
    Axiu · Senior engineer
    Diagnose

    Pulls call recordings and logs: the opening is 42 characters and customers hang up at second 12

    EventTicket created
  4. AxiuAI
    Axiu · Senior engineer
    Fix & replay test

    Shortens the opening and replays it against the 3 dropped calls using the customers' own voices

    EventDiagnosis finished
  5. Boss
    Manager
    Approve and release

    Reviews the change and test results, replies "ship it"

    Human step
  6. AxiuAI
    Axiu · Senior engineer
    Publish

    Ships the change; it applies from the next call

    On requestOwner replies "ship it"
  7. HuahuaAI
    Huahua · Account manager
    Result reported

    Reports the result in the original group, @-mentioning Mr. Wang

    EventTicket closed
  8. Mr. Wang
    Mr. Wang · Building-materials client group
    Result received

    "👍 Great, thanks"

    Human step
Capabilities used
One role, one job

Clear boundaries make issues easy to locate and trace

Channel- and model-agnostic

One employee can serve phone, IM, and any other channel, with the underlying LLM chosen and switched as needed

Controlled key actions

Config and script changes need approval; permissions are managed by account and role

01 · The team

Team members

Huahua, Axiu, Dayong, Bajiao, Laozhou, Zhuqing and the inspector SH are digital employees we run internally every day, described below as they actually work. Xiaoke (after-sales) and Wang (finance) are customizable roles, shown here as examples.

Huahua is the account manager and the default entry point to the customer-facing team, serving customers in groups and private chats: data queries, daily reports, script changes and lead exports are handled on the spot; complex issues become tickets for senior engineer Axiu, sales tasks go to sales lead Dayong, and Huahua replies to the customer with all results.

Core responsibilities:
  • @Huahua in groups to query today's data and generate daily reports
  • Edits scripts, exports leads and starts or stops projects, based on the speaker's account permissions
  • Restates changes first and executes only after a "confirm"
  • Turns customer feedback into tickets and reports back to the original group when done
Sales managers (12)
Boss
@Huahua how did today go?
HuahuaAI
HuahuaToday: 1,284 dialed, 512 connected, 37 high-intent. The list is posted in the group.
Boss
Remove "latest offer" from the opening
HuahuaAI
HuahuaOK, I'll remove "latest offer" from the opening and keep the rest. Confirm the change?
Boss
Confirm
HuahuaAI
HuahuaUpdated. Takes effect from the next call ✅
02 · One ticket

Closed-loop handling of customer feedback

01Feedback submittedCustomers report issues directly in the service group, with no forms or human transfer
02Ticket createdHuahua resolves what it can immediately; the rest become tickets linked to the related call
03DiagnosisAxiu locates the cause from logs and business data, and asks the owner when information is insufficient
04Replay checkRe-runs with real customer audio to confirm the change works
05Approve and releaseReleased after owner approval; Huahua shares the result in the original group
03 · Stages
Example: outbound lead generation

Stage orchestration: multi-round, automatic transitions

Split a project into stages, each with its own digital employee and channel. Customers move to the next stage automatically once they meet the conditions, and are finally handed to a human to close.

01Phone
Round 1
AI outbound screening
Dial leads in bulk and identify intent
Run by: Dayong
Connected, intent high / undecided
02WeChat
Round 2
WeChat private follow-up
Starts a chat once the friend request is accepted, sends materials and answers questions
Run by: Dayong
Starts once the friend request is accepted
03WeChat group
Round 3
Group service
Creates a group automatically and invites sales
Run by: Dayong
AI determines the customer is ready to meet
peopleHuman
Handoff
Human follow-up to close
Takes over with full call and chat history
Run by: Human sales rep
01
Partner Settings

Each stage can use phone or IM channels (WeChat, WeCom; DingTalk and Feishu can be connected), continuing the same customer conversation across channels.

02
Move conditions

Use rules (connected, intent, call duration), AI judgment, or both.

03
When to advance

Advance manually, after a full round completes, or as soon as each lead completes.

04
Redial & handover

Each stage has its own redial strategy and a designated handover role.

How to build

Build your own enterprise workflow

Start with a single role and expand once it runs smoothly. Everything below is configurable in the console.

Role

Define the employee's responsibilities and where it works.

Scripts & persona
Describe the role; the script is generated
Knowledge Base
Import product materials, business guides and FAQs
Partner
Phone, IM channels (WeChat, WeCom; DingTalk and Feishu can be connected)

Tools

An employee's capabilities are defined by the tools you configure.

Built-in tools
SMS, human transfer, tickets, add WeChat
Business systems
Connect order, inventory and other systems via API / Webhook
Connected via MCP

Orchestration & approval

Define handover rules between employees and human approval points.

Stage flow
Advance to the next stage by rules or AI judgment
Follow-up plans
Run follow-ups automatically at the agreed time
Approvals
Config and script changes require owner confirmation
Permissions
Control what data each account and role can view and edit
Start with one role
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Dedicated employees, deployed on-premises

Dedicated employees connect to your codebase, servers, order and finance systems, so they are deployed privately on your own servers or workstations and data never leaves your company. Roles are tailored to your needs, covering engineering, operations, after-sales, finance, HR and more. Every action that makes a change requires item-by-item approval from a manager. Standard delivery takes 1–2 days.

专属员工
1–2 天交付
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Learn more

The product capabilities behind this solution, how to configure them, and more industry use cases.

Each solution combines several product capabilities. Explore what each one does and how well it works.

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